Simplify your operations.
Reduce your workload.
Simplify your operations.
Reduce your workload. Let us take on the load.
ESM Concierge services are there when you need them, freeing you and your team to focus on more personalized and sustainable purchasing, while we provide support for your operational needs. From guidance around best practices and assistance with system updates, to insight into new releases and acceleration of new feature adoption, an ESM team member will be by your side, helping you to realize greater value from your ESM solutions.
Tap into ESM know-how, relationships, and proven education supplier network we’ve built over the last 20+ years.
Save Time
Say goodbye to time-consuming administrative tasks and get back to focusing on the work that adds value. ESM Concierge performs select system updates and shares relevant insight into monthly releases, helping you to accelerate feature adoption.
Personalized Help
Work with ESM experts who are familiar with your business. They’ll answer your questions and will serve as “go-to” resources for guidance and support related to configuration and deployment issues.
Improve Operations
With ESM Concierge, you receive tailored recommendations on the best ways to configure your ESM solutions. Our experts identify usage gaps and formulate strategies to help you realize maximum benefit from your deployment.
With ESM Concierge, we seek to be observant and proactive. We anticipate your needs and make recommendations as trusted advisors, that allow you to deliver more personalized procurement for your institution.
Surprise and delight you community
Call ESM Concierge whenever you need help or advice. We help you to adopt new compliance rules in your system, talk through whether a change will do what you need – or have unintended consequences. ESM Concierge also delivers one-to-one training, answer product capability questions, and provides solution best practices and coaching. And when it comes to co-ordination with other colleagues, the Concierge team assists with investigation and troubleshooting of issues and defect resolution.
Take advantage of new enhancements
We prepare every release for your institution. ESM Concierge schedules regular, release specific meetings to review new ESM features and enhancements with you. Your ESM expert highlights features that are a good fit for your institution and enables them in your instance to accelerate adoption. Our ESM Concierge team also makes any necessary configuration and system administration updates so that you are ready for deployment of the solution.
Workflow and system configuration
We assist with system configuration changes and adjustments so you don’t have to think about them. When changes to approval thresholds or procurement workflows occur, we make the updates and send communication reminders to help you enforce policies. ESM Concierge suggests best-practice configurations that optimize compliance and applies changes to user permissions and rules so you can avoid policy infringements.
Optimize catalog assignment and visibility
ESM Concierge helps you quickly
identify and deploy new vendors and optimize the promotion of existing catalogs to surface the right vendors and choices for goods, and services to meet institutional needs. And you can
count on us to notify your users and departments when new catalogs are available.
Easily make changes
Say goodbye to time-consuming
administrative tasks and get back to focusing on the work that adds value. ESM Concierge performs select system updates and shares relevant insight into monthly releases, helping you to
accelerate feature adoption.
