IOWA STATE UNIVERSITY:
“The ESM difference? It’s their customer service - their willingness to seek and accept feedback, and the philosophy of real people answering the phone when we call.”
Iowa State sees big results after move to ESM
When it was time to renew the contract with it’s eProcurement provider, Iowa State University received some shocking news: A proposed 29 percent increase in its licensing fee and a surprising lack of motivation from the vendor to negotiate.
So Iowa State decided to look at other options, and chose to move to ESM. This move allowed them to utilize a more affordable, flexible and effective e-procurement management solution They are seeing more of everything good!
ESM helped us develop several videos that shows people how to do things. We saw no drop off in use or dollars or anything. It was very effective.
It is much less expensive to add vendors with ESM. And, because of the lower cost, it’s vastly easier for me to continue to justify adding more vendors to the marketplace.
ESM has been very open to developing new features that help all users. That get’s more people using it and drives efficiency. We’re saving a lot of time and labor.
We keep listening to our users to see if there are vendors that we are missing that might be a good addition to the marketplace. Then, we continue to educate our users and push them to the contracts. Once they see the savings in the marketplace, they tend to stop buying off contract.
To me that shows that not only did we move purchase volume to our contracts, but we got people to use them more often for other things that they may have gone somewhere else to get.
Rebates have grown exponentially
“It’s been great for us. We use that money to pay for software and personnel to run the system”
Compared to our previous provider, I feel like an important client to ESM. I feel like they care about what I want and what I need and will support me in any way that they can. That’s probably the biggest reason we’re still with them